Insurance

Insurance is an important part of any household move.

Household belongings are usually insured through a Home Contents policy, which is based on a low-risk situation. However, such policies generally do not apply to goods in transit.

Our Moving Consultants and Coordinators are ASIC-accredited representatives of our licenced insurance broker. They are qualified to provide you with factual insurance information on our insurance product, which has been specifically designed to protect your belongings during transit and/or storage in our warehouses.

We will provide you with a Product Disclosure Statement outlining the basis of our policy and we strongly recommend you read this document.

To give you peace of mind, Karaco recommends that you take out transit insurance during the move and also for any period during which your belongings are stored.

We provide a choice of two types of insurance cover: Full Cover and Restricted Cover.

Insures all risks of loss or damage to the insured belongings during transit from any external cause including accidental damage during packing, loading and unloading by Karaco Group or its representatives. However, regardless of which cover you select, belongings packed by the owner are insured only for restricted cover.

Insures loss or damage to the customer’s belongings during transit resulting from:

  • Fire and explosion
  • Lightning and flood
  • Overturning and/or derailment of conveyance
  • Collision of vessel, aircraft or conveyance
  • Crashing or forced landing of aircraft
  • Stranding, sinking, or contact of vessel with any external object other than water
  • Entry of water into any vessel, hold, container or place of storage

Should your removal involve storage of all or part of your belongings, our storage insurance policy can be extended to cover any period of storage. An additional weekly storage insurance premium is charged, which also ensures that your belongings are covered for their removal out of store to your residence.

Our policy commences when your furniture and effects are first moved and ceases when they are delivered to your new residence. Our policy can also be extended to cover periods in storage.

Depending on the age and the nature of your personal effects, you are able to select the basis of settlement in the event of a loss or damage occurring as a result of an insured risk. You have a choice of either Replacement Cost or Market Value up to the declared value of any item. Our Insurance Policy Wording contains detailed information explaining those items that can be insured for Replacement Cost. It is important that you insure your valuable possessions for their full value.

When the belongings are delivered you should examine their condition and note any items that may be subject to a claim. Karaco Group partner branches must be notified in writing of any potential claims and will ensure that the claims process is managed expediently.

AFRA Member

Only members of AFRA that have successfully completed and passed the accredited training requirements can arrange insurance. We advise that our employees are accredited and approved to arrange insurance as our company is an Authorised Representative of Cowden (Vic) Pty Ltd – Australian Financial Services Licence No. 245658 a licensed Insurance Broker.

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